About Merlo Coffee

Merlo Coffee began more than 30 years ago with a simple philosophy – freshly roasted coffee served by people who are passionate about coffee.

Today, Merlo is proud to be one of Australia’s leading independently owned and operated coffee roasters, who supply the public, our own Merlo Coffee stores and over 1,700 cafes and restaurants with freshly roasted coffee around the country every day.

We are looking for people who are passionate about quality coffee and excellent customer service. This exciting opportunity is ideal for those looking to step up in their hospitality career. 

About the role

Assisting in creating a culture of accountability and integrity, the Second in Charge (2IC) is responsible for supporting the Store Manager in the store’s operational efficiency and its employees. With the tools and resources to exceed set goals, you will focus on quality coffee and customer experience, you will strive to exceed expectations and go above and beyond to ensure the customer receives the best of what Merlo Coffee has to offer. 

We are currently seeking to fill 2IC positions at our University of Queensland, St Lucia & Eagle Farm locations
 

Key responsibilities include:

• Customer experience – provide and ensure customers are given exceptional customer service.
• Coffee production – prepare a variety of coffee and beverages according to Merlo standards.
• Team management & succession planning – Effectively communicate with all staff to ensure they align with the store and Merlo Coffee’s goals. Coach and mentor staff to consistently exceed expectations in their role.
• Financial management – Ensure the store reaches its short- and long-term goals and budgets. 
• Store management – Ensure the store is held to a high level of cleanliness and all food and workplace safety procedures are followed including stock and quality control. 

Benefits and perks

• Full time contract. 
• Free coffee on shift, generous staff discount on coffee & retail products.
• Free access to an Employee Assistance Program for you and your immediate family.
• Opportunity for career progression.
• A vibrant, fun, and exciting place to work with great team culture.
• A feel-good brand that genuinely cares for our people, community, and environment.
• Monthly & yearly celebrations and staff awards.
• Flexible working environment with a genuine focus on work-life balance.

At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the ‘Merlo Recipe’ in everything we do.

Respect – Excellence – Customer Service – Integrity – Passion – Education.

If you think you would be a welcome addition to the Merlo Coffee family, join us in our passion for providing quality coffee and customer service and apply now!

About you
The ideal candidate will have:

• Full-Time availability across Monday – Saturday. 
• A proven aptitude and experience in staff management.
• Strong passion for coffee and commitment to the success of Merlo. 
• High volume coffee making experience. 
• Demonstrated ability to train, coach and develop staff. 
• A keen interest in long term career progression within the business.
• A fun, hardworking and energetic attitude towards work. 
• Excellent written and verbal communication skills. 
• Strong organisational and leadership skills.